Conditions of Use

1.    General provisions   The following General Terms and Conditions for sale, delivery and other services apply to all the legal transactions concluded between Reitsport von Rönne and the customer. Customer in this regard are both consumers and contractors. Terms and conditions to the contrary, special arrangements and special agreements are effective only if they have been confirmed in writing by us.   Reitsport von Rönne is entitled at all times to amend or supplement these General Terms and Conditions as well as any annexes with due notice. Previously received orders shall be processed in accordance with the as yet valid previous General Terms and Conditions.

2.    Identity       

Reitsport von Rönne       
Proprietor: Birgit von Rönne       
Hamburger Str. 180       
25337 Elmshorn       
info@von-Roenne.com       
Tel: 04121-78333
Fax: 04121-74189

3.    Contract conclusion All offers are subject to change – that is, products and services specified as part of the  online shop "www.von-roenne.com" do not constitute offers binding Reitsport von Rönne; on the contrary, it is an invitation to the customer to submit a binding offer. With the order – be it by telephone, in writing or electronically – the customer authenticates his contract offer.

4.    Cancellation/return  The consumer is entitled to a right of return in accordance with the rules on distance contracts  in relation to goods purchased from Reitsport von Rönne according to the following information :  

(1)   The customer is no longer bound by the order, if it is cancelled within a period of two weeks upon receipt of the goods. Thus the period shall commence no earlier than upon receipt of the goods and said notification. The cancellation does not require any cancellation and may be made in writing (email is sufficient) or by returning the goods. To comply with this deadline, the timely dispatch to Reitsport von Rönne or the written request of a return label is sufficient.  

 (2) If the customer returns damaged, used or worn goods, the legally permissible amount shall be deducted; the customer can avoid this by merely checking to see whether the goods are in working order and these are returned without signs of usage and in the original packaging. In the case of sealed CDs, DVDs, video films or software there is no right of cancellation, if the goods have been unsealed. In accordance with § 312 d IV German Civil Code (BGB) it is also not possible to return customised goods.   

5.    Delivery/payment  

(1)   Goods stored on our premises shall be shipped immediately. If the goods are not in stock at the time of order, Reitsport von Rönne shall make every effort to deliver as quickly as possible. Where the failure to comply with an appointed delivery or performance period is due to force majeure, industrial action, unforeseeable obstacles or other circumstances for which we are not responsible, the period shall be extended appropriately. In the event of failure to comply with the delivery period for reasons other than those mentioned above, the buyer is entitled to set an appropriate final deadline in writing under penalty of non-performance and after such time limit has expired to no avail with regard to the supply or performance stipulated in the contract withdraw from the contract, on condition that the agreed delivery date has exceeded more than two months. If the delay in delivery is due to inability of the manufacturer or a supplier, both the seller and the buyer have the right to withdraw from the contract, on conditions that that the agreed delivery date is exceeded by more than two months. Claims for compensation due to default or inability or non-performance, even those claims that may have occurred up to the time of withdrawal from the contract are excluded. This shall apply also insofar as a representative of Reitsport von Rönne did not either act intentionally or through grave negligence.  

(2) All prices are final prices denominated in EUR and contain statutory value-added tax currently 19 %. The level of the additional delivery and shipment costs is determined by the details separately provided.               It is reserved to Reitsport von Rönne to make a partial delivery, provided that this appears advantageous for a swift processing.  

(3)   Various payment options exist for delivery within Germany:   Prepayment     When buying on account, the amount due is payable in advance.  

(4)   The customer has a right of set-off only if its counterclaims have a legal basis or have been recognised by Reitsport von Rönne. The customer may exercise a lien only if his counterclaim is based on the same contractual relationship.  

6.    Retention of title        Reitsport von Rönne shall retain title to the goods until paid for in full. In regards to contractors, the retention of title also applies until all claims from the business relationships have been settled in full.  

7.    Shipment

(1)   We ship insured packages only. Upon receipt of the package, it must be examined immediately for damage. This damage must be claimed/reported to the deliverer immediately.  

(2)   We charge for each order within Germany a one-time shipment cost flat rate of 10.-€ . The customer shall not bear additional expenses for any subsequent deliveries.  

(3)   For shipment outside of Germany we charge the expenses actually incurred.  

8.    Warranty for defects   Where items have material or manufacturing defects, the customer must complain about visible defects – including damage during transport immediately. For the duration of the warranty obligation of 24 months after delivery, the customer has the right in the first instance to pro bono rectification of defects. If it proves necessary, Reitsport von Rönne will replace the article in whole or in part. If a defect is not remedied within an appropriate period, the customer may choose between a claim to cancellation of the purchase or a reduction in the purchase price.  

9.    Data privacy

(1)   In accordance with § 28 Federal Data Protection Act (BDSG) we call attention to the fact that the data required within the scope of business transactions is processed and stored by means of a data processing system in accordance with § 33 BDSG. Personal data is collected only within the framework of the statutory provisions of the BDSG as well as the Teleservice Data Protection Act (TDDSG) and treated as confidential.

10. Miscellaneous   All (shop) details are compiled by us with the utmost care. Nevertheless, Reitsport von Rönne reserves the right to errors and printing errors. The details of dimensions, types, colours, etc. apply only approximately and are not binding, as the manufacturers reserve the right to technical and security changes and improvements.

11. Applicable Law and Place of Jurisdiction

(1) The law of the Federal Republic of Germany shall apply. In the case of consumers who conclude the contract not for professional or commercial purposes, this applicable law applies only insofar as the protection that is provided by compulsory regulations under the law of the state in which the consumer has his habitual abode is not taken away.  

(2)   The provisions of the Convention on Contracts for the International Sale of Goods shall not apply.  

(3) If the customer is a merchant, a body corporately organised under public law or a special fund under public law, the sole venue for any disputes arising from this contract is the place of the registered office of Reitsport von Rönne. The foregoing applies if the customer does not have a general venue in Germany or the personal domicile or the habitual place of residence is not known at the time of commencement of an action.  

12. Severability Clause   If any of the provisions of the contract are legally invalid, the remaining provisions shall remain binding. This shall not apply if adherence to the contract would be unreasonable for a party.